Shipping, Returns & Technical Support Policy

1. Technical Support & Troubleshooting Disclaimer

• No parts are provided on a trial, loan, or diagnostic basis.
• If troubleshooting requires swapping components, an on-site technician is recommended.
• No guarantee that purchased parts or advice will resolve issues due to machine complexity.

2. Order Accuracy & Buyer Responsibility

Customers must:

• Verify part numbers, compatibility, and specs
• Ensure suitability for their machine

Not responsible for:

• Incorrect orders
• Installation errors or misuse
• Downtime, labor, or consequential damages

3. Returns & Restocking Fees

• Most components: 50% restocking fee
• Non-returnable items:
  • Obsolete/discontinued (10+ years old)
  • End-of-Life products
  • Custom/special orders
  • Electrical components, boards, computers

4. Return Eligibility

Must meet:

• Request within 15 days of delivery
• Unused, uninstalled, unopened
• Original packaging with all components

Returns may be rejected if:

• Installed, connected, damaged, or incomplete

5. Return Authorization (RMA Required)

• Required before any return
• Contact:
  • Email: returns@waterjetsupport.com
  • Phone: 800-426-1551
• No RMA = no acceptance

6. Refunds

• Issued to original payment method
• Restocking fees deducted
• Processed after inspection

7. Shipping Policy

Outbound:

• Costs calculated at checkout
• Delivery times are estimates
• Not responsible for carrier delays

Returns:

• Shipping not refundable
• Customer pays return shipping
• Must use prepaid, insured, traceable shipping

Return address:
Southern Fabricating Machinery Sales, Inc.
10417 S. County Rd 39, Lithia, FL 33547

8. Risk of Loss / Shipping Liability

• Ships FOB Shipping Point
• Risk transfers to buyer when shipped
• Customer responsible for:
  • Claims with carrier
  • Inspecting deliveries
  • Noting damage

Recommendation:

• Purchase shipping insurance

9. Damaged or Incorrect Shipments

• Report within 5 business days
• Keep packaging
• Provide photos/documentation

10. Limitation of Liability

Not liable for:

• Indirect/consequential damages
• Lost revenue or production
• Labor/installation costs

Liability capped at purchase price

11. Good Faith Support Statement

• Advice provided in good faith
• Buyer responsible for final decisions and implementation

Shopify & Payment Info

• Hosted on Shopify
• Data stored securely
• Payments encrypted (PCI-DSS compliant)
• Data retained only as needed for transactions

Final Note

Placing an order = agreement to policy terms.